Buying Internationally

Have questions about customs or what to expect when your order arrives? Just ask — we’re happy to help.

You don’t need to worry about tax forms or confusing procedures.

When your order arrives in your country, DHL (or the freight company) will send you a quick invoice — you just pay it online, and they release the parcel.

Just check your email or phone for a message from the carrier when it’s on the way.

Region	Tax & Duties	What to Expect	Business Info
🇳🇿 New Zealand & 🇦🇺 Australia	No extra charges	Free shipping included. Fast delivery.	Tax included in price. No action required.
🇺🇸 USA	No extra charges	10% import tariff included in product price.  Customs may contact you for confirmation.	Cost can be claimed if business-imported. Add to expense report.
🇨🇦 Canada	GST/HST billed separately by arriving	No customs duty (CPTPP agreement). Taxes bills at delivery or online.	GST/HST can be claimed back with business receipt.
🇪🇺 European Union	VAT only (no customs duty)	DHL sends invoice via email or SMS. Pay online. Product cleared after payment.	VAT can be reclaimed if you provide VAT number during purchase.
🇯🇵 Japan	Consumption tax (10%) + 1-3% handling fee	You’ll receive a payment request before delivery.	Tax can be claimed by registered businesses. Check with your accountant.